Privacy Policy

This privacy policy will explain how San Francisco Oy (later referred as Our Company) uses the personal data we collect from you when you use our services at valosan.com, app.valosan.com, dev.valosan.com, valosan.com, GMail extension and Firefox extension

What data do we collect?

Our Company collects the following data:
  • Personal identification information (Name, email address)
  • Information about your browser
  • IP address of your computer
  • Error context information, if generated by our app or extension
  • Any information you submit manually by using our app
Valosan app: Any information you provide when using our app
Valosan extension: E-mail conversation when you use our BCC tracking feature
Third party services (GDPR data processors)
  • plausible.io: No PII collected, see here
  • hotjar: Usage collected only for development purposes.
  • Sentry.io: Error information
  •  

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:
  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on our website.
  • Use or view our website
  • Use our GMail extension
Our Company may also receive your data indirectly from the following sources:
  • Via e-mail or direct communication with our support representative
 

How will we use your data?

Our Company collects your data so that we can:
  • Process your orders and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Offer you services via Valosan app.
Our Company also share your data with our partner companies so that we can improve our app and offer you a best service:
  • plausible.io: Only aggregated information, without PII
  • Hotjar: Only app behaviour, without PII
  • Sentry: Only errors occured, without PII
  • Mailchimp: Email, name and any information needed to send you transactional or subscription email
 

How do we store your data?

Our Company securely stores your data at cloud environment and depending on the time of information, storage location might vary:
Our Company will keep your personal data for while you are using our service and up to the year afterwards. Once this time period has expired, we will delete your data by cleaning up older, unused accounts. You can also login to the app and order to delete unused data, in this case, it will disable your account and will delete all data in a 30 day period.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under
certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: tech@sanfrancisco.fi
Or write to us: Eerikinkatu 28, 00180, Helsinki, Finland.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
 

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:
  • Keeping you signed in
  • Understanding how you use our website for improvement purposes
 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:
  • Functionality – Our Company uses these cookies so that we recognize you on our
    website and remember your previously selected preferences. These could
    include what language you prefer and location you are in. A mix of
    first-party and third-party cookies are used.
 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25 January 2021.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you
would like to exercise one of your data protection rights, please do not hesitate to contact us.
Or write to us: Eerikinkatu 28, 00180, Helsinki, Finland.
 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Email: tietosuoja(at)om.fi
Address: P.O. Box 800, 00531 Helsinki, Finland